About The Role

The Service Development Volunteer coordinates and supports initiatives that empower clients seeking asylum, enhance service delivery, and contribute to the strategic development of ASRC's frontline services. This includes managing resources and workshops, supporting service changes, documenting procedures, conducting research, and collaborating with stakeholders.

Program: Program Quality and Impact

The Department of Program Quality and Impact works closely with program managers and subject matter experts (SMEs) within the ASRC’s Community Portfolio to support high-quality Monitoring, Evaluation, Accountability and Learning (MEAL) systems for our service design and delivery. We track our impact and drive continuous learning, innovation and improvement, in line with the ASRC’s Strategic Plan, Theory of Change and Outcomes Measurement Framework. This ensures accountability to service users, funders and other key stakeholders. The Department also drives participatory, lived experience co-design approaches within our systems and culture. It contributes to building an evidence-based, better practice, impact-focused and strategic organisation, which delivers a fair social return on investment from our finite resources.

Key Responsibilites

• Coordinate online and paper resources, as well as workshops, designed to empower clients along their journey to seeking asylum
• Support the Senior Strategist (Service Design and innovation) with the implementation of service changes and continuous improvement
• Document policies and procedures relevant for frontline services
• Support the development of co-design workshops and promote workshop participation
• Undertake background research and investigation to identify the existing evidence base for best practice approaches to service design and delivery for people seeking asylum
• Solicit and collate input from service delivery and enablement teams at the ASRC, and from relevant external stakeholders, as required
• Support the Senior Strategist with developing proposals and reports, as required
• Maintain knowledge of sector-wide and market trends and emerging opportunities to ensure the ongoing development of the ASRC’s frontline services and advocacy efforts

What We're Looking For

Essential

• Undergoing or completed relevant degree, qualification, or equivalent experience in Project - Management, Community Services, Human-Centred Design, Social Research, Psychology, Monitoring & Evaluation, Business Development, or similar.
• Ability to support the coordination of projects, including confidence to connect with internal and external stakeholders.
• Strong written communication in English, presentation, and networking skills, with the ability to engage with internal and external stakeholders
• Commitment to the principles of social justice, equity, cultural sensitivity, and inclusion
• Strong computer skills, including Microsoft Excel, Word, presentation software, research tools, and information databases

Desirable

• Experience in a similar role
• Lived experience of seeking asylum or refugee background

About us

The Asylum Seeker Resource Centre (ASRC) is the largest aid, employment, health and advocacy organisation for people seeking asylum in Australia. The ASRC provides a range of direct services as well as participating in law reform, campaigning and lobbying. The human rights of people seeking asylum and refugees are at the foundation of all we do and the workforce makes it happen, doing the work to bring the vision and purpose to life.

The ASRC values are: Welcoming, Authentic, Collaborative, Courageous.

For more information email [email protected].