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Common Questions

For Volunteers

The good news is that there are still plenty of ways you can volunteer. Read our tips and practical considerations to help you decide what kinds of volunteering opportunities would best suit you during this time.

On the homepage click on the 'Opportunities' tab, from here you can search by organisation name, opportunity name, key words or location. To further assist you find a suitable opportunity, you can also refine your searches using the filters based on your requirements (category, day & time, duration etc).

Once you have found a suitable opportunity click on the ‘Apply’ button at the bottom of the page. You will then be required to enter details about yourself which once submitted will be sent on to the community organisation .

We understand that there may be a few opportunities that you are interested in. However, there is a limit to how many you can express interest in at one time. We recommend you choose your top two or three and then wait to hear back. This limit is in place to prevent organisations becoming overloaded with expressions of interest and to help you prioritise your selections.

This depends on the organisation who is listing the position. Some organisations only have part time staff/volunteers. If you haven’t heard anything at all from them after one week then we recommend you contact them directly.

When you first communicate with the community group, be open and honest about your level of commitment (make sure you really consider your professional and personal commitments). If you think that it's too much of a commitment, then you are entitled to withdraw. However, once you agree to proceed with the volunteering, the community group will be relying on you and it costs them time and money if you pull out of the project.

Yes, when you search for an opportunity/ organisation on SEEK Volunteer there is the function on the site that allows you to sign up for notifications on that search. All you need to do is enter your email address to subscribe (the option to sign up for notifications will appear at the bottom of your search result).

You can also flag opportunities as favourites, so you can revisit them later. So if you like it but you're not quite sure yet click on the 'Favourite Opportunity' button and when you visit the site next time you'll be able to easily view the opportunity under the 'Favourites' tab.

No. There are no charges to use SEEK Volunteer for volunteers or community groups.

Your personal details are passed on to the organisation who listed the position you have expressed interest in and a copy kept in our database. For more information please read our privacy statement.

It is important to ask the organisation you are volunteering for if they have insurance to cover you in the case of accident or injury, as Volunteers are not paid employees and are therefore not covered by WorkCover. You should ask the organisation if they have both Public Liability (the policy must mention Volunteers) and personal accident insurance for volunteers.

Please ask the community organisation you are volunteering with to provide you feedback on your volunteering if you wish.

On SEEK Volunteer you are unable to provide feedback on your volunteering experience, however you can provide your feedback on your volunteering experience directly to the community organisation.

It's widely acknowledged that volunteering benefits the community, leaves you feeling great about the fact you’ve done something good, and provides support and resources to those who need it most. But did you know that a whopping 92% of employers said relevant volunteer experience gives candidates an advantage in job interviews? For further details please see: https://www.seek.com.au/career-advice/3-reasons-volunteering-can-put-you-ahead-of-the-pack

No SEEK Volunteer does not currently have a mobile app but our website is mobile friendly.

For Community Organisations

COVID-19 has brought with it a new set of challenges and a level of uncertainty. Many community organisations are facing tough times including how to continue to meet the ongoing needs of those who rely on services whilst safeguarding the health and safety of volunteers.

We’re here to assist you during these challenging times. Read our tips and practical considerations to consider when determining how to manage existing and prospective volunteers depending on how your organisation is responding during this time.

  • We have 18 years' experience in matching volunteers with community organisations
  • We are the preferred destination for those who want to volunteer and receive over 10,000 expressions of interest and over 100,000 visits to our site each month.
  • We continue to promote volunteering in the community and
  • There is no costs involved for Community organisations and Volunteers.
  • We have a feature on our site that allows potential volunteers to be emailed when new opportunities are posted on our site.

To sign up a new organisation for SEEK Volunteer please complete the online application on our website.

No, there is no cost involved for community organisations using SEEK Volunteer.

To reset your password simply click on the 'Forgot your password' link on the sign in page of SEEK Volunteer

SEEK has several Corporate partners who are looking for volunteering opportunities for their employees.

To post an opportunity to a corporate operating in your area simply:

  1. Sign into your SEEK Volunteer account and create a new opportunity
  2. Enter the location of the opportunity
  3. In the 'Post to' section click on 'Corporate/Employee Volunteering'. Based on the location entered the system will show corporates who are registered for opportunities in the area.
  4. Click on the publish button which will send the activity to the selected corporate(s) for approval.

To update your details please contact our support team by emailing them at [email protected]

To consolidate your accounts please email our team at [email protected]

No, only one email address can be linked to each community group's profile.

Organisations should only have one profile on SEEK to avoid duplications. However if your organisation has different locations across Australia you can have multiple profiles, we would recommend the new profiles include your location in the organisation title.

No SEEK Volunteer is not a volunteer management system, however we do recommend you contact Volunteering WA to discuss their Volunteering Management System VIRA - https://www.vol.org.au/

SEEK Volunteer works in partnership with Volunteer Australia, who have a number of really useful resources to help you work with volunteers more. To check them out visit https://www.volunteeringaustralia.org/

No SEEK Volunteer is only for Australian based opportunities. If you are interested in posting opportunities in New Zealand please have a look at the SEEK Volunteer New Zealand website seekvolunteer.co.nz

Yes, as long as you are a registered not-for-profit organisation. We do not discriminate against an organisation because of religious beliefs or activity. It is also the right of our prospective volunteers to have freedom of choice.

CSRF token error messages

The SEEK Volunteer website uses a token to prevent 'Cross-Site Request Forgery'. This is a standard technique to ensure requests coming from your browser are legitimate. If you're seeing a CSRF error message when logging into your SEEK Volunteer account, you can try resolving it yourself by following the simple solutions below:

Invalid or missing CSRF token

This error message means that your browser couldn’t create a secure cookie, or couldn’t access that cookie to authorise your login. This can be caused by ad- or script-blocking plugins, or if the browser security preferences have been set to not allow to cookies.

To address this issue, follow the instructions for your browser.

Chrome

  1. Open Chrome Settings.
  2. Scroll to the bottom and click on Advanced.
  3. In the Privacy and security section, click on Content Settings.
  4. Click on Cookies.
  5. Next to Allow, click Add.
    1. Copy and paste "[*.]volunteer.com.au" and click Add.
    2. Then copy and paste "[*.]cloudfront.net" and click Add.
  6. Under All cookies and site data, search for SEEK Volunteer, and delete all SEEK Volunteer related entries.
  7. Reload Chrome and log into SEEK Volunteer.

Firefox

  1. Open the Firefox Options menu.
  2. On the left, select Privacy & Security.
  3. Under Cookies and Site Data click on Manage Permissions.
    1. Copy and paste "https://volunteer.com.au" and click Allow
    2. Then copy and paste "https://cloudfront.net" and click Allow.
  4. Click Save Changes.
  5. Next, click on Manage Data.
  6. Search for "SEEK Volunteer" and select Remove All Shown.
  7. Click Save Changes and confirm in the pop-up window by clicking Remove.
  8. Reload Firefox and log into SEEK Volunteer.

Safari

  1. Open Safari Preferences from the drop-down menu in the navigation bar or by typing Cmd + , (command & comma).
  2. Click the Privacy tab and make sure that "Cookies and website data" is set to either "Always allow" or "Allow from websites I visit".
  3. Click on Manage Website Data to see all locally stored website data.
  4. Search for “SEEK Volunteer” and remove all SEEK Volunteer-related entries.

CSRF tokens mismatch

This error message is caused by privacy extensions. If you are running any privacy extensions such as Ghostery or Privacy Badger, make sure to add admin.volunteer.com.au and volunteer.com.au as a trusted website.

Still having issues?

If the above steps haven't fixed the issue, please send us the following information to assist in troubleshooting the problem:

  • what were you trying to access on SEEK Volunteer?
  • the steps you've taken so far, including screenshots* of each step and add them to your email to us
  • the browser/s you use
  • the anti-virus software you use
  • the operating system? (e.g. Windows 10, macOS10.15)
  • if you tried using another device, did you have the same issue?

If you're not sure of the answers, this website can help find your operating system and browser information for you - www.supportdetails.com

Once you have this information, please email it to us at [email protected]

*To take a screenshot of the current window press the Print Screen button – it’s located above the delete key on most Windows keyboards (or Command-Shift-3 on a Mac). Then press Ctrl-V to paste it into the email.