Title: Volunteer Office Support Terms of Employment: Ongoing Hours: Flexible - minimum 4 hours on w/days Reporting to: Head of Community Wellbeing Location: Dandenong

SECL imagines a world where everyone is valued, and systems operates fairly. We are on a mission to challenge the status quo and create a society where everyone’s contributions are not only recognised but celebrated. We're tearing down those systemic barriers that stand in the way of equal opportunities, especially for migrants, refugees, women and young people.

We're taking action to deliver better social and economic outcomes for the people in our diverse communities. We're all about co-creating opportunities where individuals, regardless of their gender, race, sexual orientation, class and ability can unleash their full potential. Diversity is a strength and by embracing it, we can create a vibrant and inclusive community for everyone.

‘What’s in it for you?

• Join a leading community services organisation; trusted, respected, and valued by the community
• Have fun with a passionate workforce that is diverse and inclusive
• Contribute to a team that strongly believes in advocacy and social change
• Gain valuable experience in a professional setting
• Develop and enhance communication and customer service skills
• Contribute to a meaningful cause and make a difference in the community
• Build a professional network and establish valuable connections

How you’ll fit into the bigger picture ? We are currently seeking a dedicated Volunteer Intake Support to join our team at South East Community Links. As a Volunteer Intake Support, you will be the first point of contact for visitors and callers, providing a warm welcome and ensuring a positive experience for all. This is a fantastic opportunity to contribute your skills and make a difference in our organization while gaining valuable experience in a professional environment.

Responsibilities: To be the first point of contact for face to face and phone enquiries at Community Wellbeing
Provide reception and admin support for South East Community Links staff, clients and visitors, in a professional and effective manner in accordance with the agreed performance standards. Take and ensure messages are passed to the appropriate staff member on a timely basis. Manage enquiries and client presentations in an orderly and empathetic manner.
Enter data and notes succinctly into our Client Management System    Ensure the office is well organised, tidy and user friendly for all staff, students, volunteers, and the community Other projects as directed by the senior practitioner
Assist with pickup and delivery of orders from St Kilda Mum’s

‘Does this sound like you?’, if ‘yes’, answer the Key Selection Criteria question below:

Demonstrated ability to embrace diversity and to treat every person with dignity, compassion, and respect regardless of socio-economic status, ability, age, gender, race, religion, or sexuality Competent computer literacy and experience with Microsoft Office   
Clear and succinct communication skills, both written and oral, with the ability to adapt to the communication requirements of our diverse community Able to work in a professional manner, including always maintaining confidentiality, good boundaries and being punctual and reliable