The Customer Service and Administration Support Volunteer role is a vital in the work of the Supporter Care Team. The Supporter Care Team (SCT) manages all aspects of contact with supporters, primarily sponsors, regular givers and one-off donors.

The role specifically ensures all correspondence received is compliant with The Smith Family privacy and child protection responsibilities.

Being an Admin Support volunteer is a valuable and important role and ensures the Supporter Care team are providing TSF supporters, sponsors, donors and the general public with a high level of customer service.

Key responsibilities:

• Ensure correspondence is compliant with TSF privacy and child protection responsibilities
• Accurate Data is verified and recorded into the TSF CRM (Customer Relationship Management) system
• Editing inappropriate correspondence as required
• Arranging the timely dispatch of mail
• Assisting in sorting and checking incoming mail against defined criteria
• General administration activities

Essential Competencies / Skills:

• High level of attention to detail
• Ability to maintain confidentiality
• Excellent communication skills with an ability to maintain effective relationships across a range of functional areas
• Proficient skills in current Microsoft Office packages
• An aptitude for multitasking
• A genuine can-do attitude

Essential Experience / Education:

• Experience in Data Entry
• Experience in a similar position in providing administrative assistance within a professional and confidential environment

Desirable Experience / Education:

• Awareness of the community services sector
• Awareness of education services sector
• Issues affecting disadvantaged people