Main duties and expectations of our volunteering role:

• Provide a welcoming, kind, and supportive human connection to all court users (witnesses, victims, accused, and family and friends)
• Actively engage with court users, either face to face or virtually, supporting and assisting them to navigate and fully participate in their court experience
• Recognise and respond to individual service user needs and concerns
• Provide service users with support, information and referral options and choices
• Promote service user safety
• Work independently as well as within a team
• Follow instructions and practice guidelines
• Have good digital literacy and confidence; record keeping, emailing, communication and information sharing
• Adhere to privacy policy requirements

Our volunteers must have strong verbal and interpersonal communication skills and the ability to foster inclusivity and a person-centred approach to supporting all court users, impartially and non-judgementally.  

    This multifaceted and interesting role is best suited to someone who is proactive, a ‘people-person’, passionate about improving access to justice and is wanting to volunteer on an ongoing and regular basis.