Purpose of the role: The Facebook Support Admin (Volunteer) helps to directly deliver support services to users and ensures effective, beneficial, and accessible support is available for the public by responding to requests, moderating peer discussions online, and providing support, information, resources, and referrals. The ADAVIC Facebook page has become an extremely active medium for support and information sharing. The page aims to connect individuals with an interest or concern with anxiety or depression, promote ADAVIC services and events, provide support, increase knowledge, share relevant information, and provide a reliable and consistent online community.

The Facebook page is maintained and moderated by ADAVIC volunteers who filter the high volume of incoming information and manage all posts, responses, and private messages on the page.

This role is vital in the ongoing management and functionality of the Facebook page, specifically to ensure relevant and helpful information for those in need, and an increased awareness of the relevant discussion topics. Additionally, the role aims to balance the desire for freedom of expression with the need to ensure that discussions remain safe and non-judgmental, and that a constructive environment is fostered.

The role of the Facebook Support Admin is three-fold:

1. Responding function: refers to the reading and understanding of private messages and comments from users and the formulation of appropriate, relevant and helpful responses. The purpose of this function is primarily to provide support in a non-professional context to these followers and link them with information and services where it is deemed suitable.
2. Moderation function: refers to the overseeing of the content that is published on the page. Its purpose is to ensure relevant and up to date information is posted, provocative and offensive language and comments are minimized, that users act in an appropriate manner, and to eradicate any bullying or inappropriate behaviour.
3. Research function: refers to the ongoing collection of information, pictures, quotes, stories, articles, programs, events etc., relevant to ADAVIC discussion topics, areas of interest within the mental health field and current themes and events. The purpose of this function is to establish and maintain an in depth and varied catalogue of information which can be shared (at our discretion) on the Facebook page.

Main duties and responsibilities • Provide Facebook support, information and resources o Respond to users with empathy, encouragement, understanding and a non-judgmental manner o Read and interpret private messages and wall posts from Facebook users o Research and formulate appropriate, relevant and insightful responses o Link in with crisis support organisations and services if needs exceed ADAVIC capabilities • Provide moderation of the Facebook page o Understand and enforce page rules o Generate and facilitate ongoing discussion • Gathering relevant and useful information o Maintain a basic understanding of the issues and themes within the area of mental health o Locate and save suitable content such as pictures, quotes, stories, and articles • Contribute at least two articles to ADAVIC’s quarterly Newsletter.

Skills & Experience required • Considering the position is a remote role, frequent communication is highly valued. A genuine, considerate, non-judgmental, and professional approach • Good written expression consisting of eloquence, courtesy and succinctness • Excellent understanding of psychological theories, concepts and an understanding of mental health issues • Up-to-date knowledge of relevant and available services, programs, events and mechanisms (e.g. Mental Health Care Plans, etc) • Strong research and analysis skills and can apply this to practical information and resources for the community • Ability to manage workload and competing tasks to meet deadlines • Reliable and able to use judgment and act on own initiative, whilst also working well as part of a team • Adept with computers, MS Office, and the internet • Ability to identify personal limitations and weaknesses, and seek help and support when necessary.

To **apply for this role**, please send your CV and a cover letter to Ally at [email protected] and include: a) A base availability. b) Your experience and/or interest in mental health: professional or personal. c) Why you're interested in this role and what you could bring to it.