Job Description Summary

Volunteer Retail Cashiers play an important role bringing diligence, professionalism and friendliness to ensure transactions at point of sale run smoothly and efficiently. This role is often the first point of contact for customers (and donors) when entering the store or to ask questions whilst they are shopping, and is key in ensuring customers leave the store with a lasting positive impression of their shopping experience.

Job Description

Key responsibilities

Customer Service: With your friendly and engaging personality, ensure all customers are warmly greeted and are provided guidance to the store’s areas and inform of any specials. Also provide assistance to those who are donating items and to community members referred to the store for material aid support. 

Point of sale: Bring your attentive and patient service to assist with sales transactions, answering customer enquiries in store and over the phone. Displays and merchandising: With the guidance of the store manager, ensure items in the point of sale area are displayed attractively and safely with clear thoroughfares.

Qualifications and skills (desired/required)

Experience in retail, point of sale systems and customer service preferred but not mandatory as volunteers are always supported with on the job training

Capabilities and personal attributes

Manage self: Shows personal motivation and commitment to completing work activities effectively.  

Act ethically and with integrity: Is reliable and trustworthy and acts consistent with TSA vision, mission and values. 

Show respect: Seeks input from others to better understand diverse perspectives and needs. 

Display resilience: Remains open to new ideas and approaches. 

Work collaboratively: Works as a supportive and cooperative team member, shares information and acknowledges the contribution and support of others. 

Innovate and continuously improve: Shares ideas about ways to improve work tasks and solve problems; adopts improvements and innovations. 

Background check requirements

Background checks play an important part in our commitment to being a safe organisation. Where an applicant has disclosable history, the selection process includes a fair assessment and a risk management approach. Collection of personal information is handled per our privacy and confidentiality policies. Below is what is required for this role: 

As this role involves handling money, it requires a Police Check

Development opportunities with this role

This role will give volunteers an opportunity to develop skills and build experience in retail practices and dealing with customers

Time Required & Commitment

As agreed with manager