Outpatients Concierge Volunteers - Westmead - #197811
Sydney Children's Hospital Network
As a Concierge Volunteer you are the first point of contact for our families attending the Outpatient department. It is important to make the child/young person and their family feel welcome and valued and assist through the check-in process as required. The Concierge Volunteer will be responsible for providing the following:
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Greet the child/young person and their parents/carers warmly and make them feel welcome
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Create a positive relationship with all children/young persons and their parents/carers by demonstrating a bright, cheerful manner
Offer assistance in relation to the check-in process; includes:
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showing where to find the queueing ticket machines
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talking through the ticketing process if needed
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indicating outpatient waiting areas
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seeking help from admin/nursing staff as required
*directing parents/carers to appropriate personnel for check-in
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Give directions to hospital locations as required
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Follow-up on any ad hoc request by families
Benefits: Feel like they are giving back to the community, that they have been able to help someone and meet a variety of people.