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Sydney Fringe Festival Volunteers

The Sydney Fringe Festival
Logo for The Sydney Fringe Festival

There are a variety of roles available within our events including Front of House, Events Assistance and Bar Assistance. The below are the general responsibilities of each role.

**Front of House ** Front of House volunteers are responsible for liaising with the general public, producers and artists to ensure shows run smoothly and on time. You may need to make announcements to large crowds, letting them know when house doors are open. You will also be giving directions, managing queues, scanning tickets and giving final calls to artists. Never fear, you will be fully trained in these responsibilities! We recommend spending a bit of time familiarising yourself with the program for that day, the performance venues and the shows themselves so that you can answer questions and make recommendations to patrons. • Report to the Venue Manager at the commencement of each shift • Provide exceptional customer service to patrons, staff and key stakeholders • Maintain a personable/comfortable demeanor when interacting with festival patrons • Make announcements to festival patrons as required • Direct patrons to the correct venue/entry • Manage show queues in compliance with Workplace Health and Safety and COVID-19 regulations • Assist with ticket scanning, VIP passes, complimentary tickets and merchandise • Become familiar with the venue/location in order to direct patrons to appropriate services and facilities • Become familiar with the Festival program in order to make confident recommendations

Event Assistance

Event volunteers assist in a range of settings around the Festival including our managed venues, and one-off special events. This role has varied tasks from engaging with the public through to supporting Fringe Staff in the delivery of events. There are also pre-festival opportunities for those that are interested.

Event volunteer responsibilities include but are not limited to: 


Reporting to the Festival Manager and/or Venue Manager at the commencement of each shift

Provide exceptional customer service to patrons, staff and key stakeholders

Maintain a personable/comfortable demeanor when interacting with festival patrons

Providing information to the general public about the Sydney Fringe Festival Program

Assist with the set-up of pop-up one-off events

Asking Festival patrons in crowds to take/complete a Festival survey

Assist with ticket scanning, VIP passes, complimentary tickets and merchandise

Become familiar with the venue/location in order to direct patrons to appropriate services and facilities

A valid Working With Children Check is required for all Fringe Kids activities and events

Bar Assistance (current RSA required)

Festival Bar Attendants are a key role for the Emerging Artist Share House. We are looking for enthusiastic bartenders to provide an excellent experience to assist the Venue Manager. Shifts will involve serving drinks, monitoring and replenishing stock levels, and general cleaning duties. You must have an RSA to be involved.

Report to the Venue Manager at the commencement of each shift

Provide exceptional customer service to patrons, staff and key stakeholders

Maintain a personable/comfortable demeanor when interacting with festival patrons

Take orders, process payments and serve drinks

Ensure that no patron is served more than 4 drinks at any one time

Assess customers’ needs and preferences and make recommendations

Check customers’ identification and confirm it meets legal drinking age if required

Comply with RSA regulations and ensure that patrons are not served if you consider them to be intoxicated

Restock and replenish bar inventory and supplies

Stay guest focused and nurture an excellent guest experience

Comply with all food and beverage regulations