Responsibilities: -Provide support for our veterans and their families in line with our resilient veteran model in the areas of: Education, Employment, Health, Housing, Financial Support, Social Support & Connection, and Recognition of Service as directed by the Case Navigator
•Maintain client database, including case notes and updating client support plans under the direction of the Case Navigator.
•Accommodation support for veterans
•Purchasing and acceptance of delivery for essential housing items
•Provision of social support to veterans
Relationships with key stakeholder and service providers Maintain a positive working relationship with all RSL Victoria volunteer and paid staff Work collaboratively with others involved in the client’s care, including Advocates, Case Managers, and RSL Employment Program staff.
Communication requirements •Ability to compose emails, internal/external communications and manage correspondence with clients and third parties.
Personal Responsibilities •Maintain a responsive, client-focused approach and ensure the rights, needs and preferences of staff, volunteers and members of the veteran community are respected. Maintain privacy and confidentiality of all staff, volunteers and members of the ex-service community receiving assistance and support through RSL. Comply with OH&S and other legislative requirements in relation to own work practices.