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Come and Volunteer in Byron Bay - Customer Service Assistants needed

The Salvation Army Australia
Logo for The Salvation Army Australia

The Salvation Army Family Stores are vibrant places where great things happen: generous people donate amazing items, customers enjoy an ever-changing selection of goods, volunteers gain friendships and share experiences, all whilst raising much-needed funds to assist the most vulnerable in your community. You can be a part of this by volunteering a few hours per week as a Retail Customer Service Assistant helping with sales, merchandising and quality control.

A typical day as a retail assistant will see you attending to customer needs whilst maintaining a welcoming environment, contributing to a positive in-store experience. The volunteer Retail Assistant supports the Store Manager in operations of the store ensuring quality customer service, sorting of donated goods, pricing and maintaining the general appearance and upkeep of the shop. Equally important, all Retail Store Assistants are responsible for fostering a culture of inclusiveness and community spirit amongst the volunteer team, which will in turn enhance the customer experience in the store.

Experience in customer service is favorable but not required as you will receive on the job training and support. Your attention to detail and a desire for order and sparkle will be assets in this role, as will your upbeat and friendly attitude.

Qualifications & Experience Requirements For The Role

  • Customer service, retail or merchandising experience would be beneficial, but not essential as on the job training and induction are provided for the right candidates

Mandatory Requirements Of The Role

  • Complete The Salvation Army's volunteer registration process
  • Complete TSA mandatory training and induction modules, and any other training as required

Roster & Time Commitment

  • 2 Days per week, as rostered. Shop hours are 9am - 3pm daily. Please advise your availability in your expression of interest.