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Lifeline WA - [email protected] - Remote Telephone Crisis Supporter

Lifeline WA
Logo for Lifeline WA

Thanks to Lotterywest, Lifeline WA are embarking on a new initiative to recruit Volunteer Telephone Crisis Supporters, who will answer calls from home. If you live in the Bunbury/Busselton region and would love the opportunity to make a difference to people’s lives, we would love to hear from you.

We are looking for compassionate and dedicated individuals to become Telephone Crisis Supporters and answer calls from Lifeline’s 13 11 14 telephone crisis support line, from their homes, with remote support.

About Lifeline WA

Lifeline's 13 11 14 service is a nationally routed crisis support number, available every day of the year, from any location in Australia. It is available to anyone - regardless of age, gender, ethnicity, religion or sexual orientation. Lifeline WA provides all Western Australians experiencing a personal crisis or thinking about suicide with access to 24-hour crisis support and suicide prevention services. Lifeline’s mission is to prevent suicide, support people in crisis and reduce the stigmas, which can be a barrier to people seeking help.

About the role

It takes a dedicated community of Telephone Crisis Supporters to ensure every Australian can call Lifeline’s 13 11 14 telephone crisis support service 24 hours a day and 365 days a year.

As this is a remote role, where you will be answering the calls from Help Seekers, independently, from your own home, you must have the following:

Space enabling confidentiality, privacy and focus, ensuring no interruptions during your 4-hour shift

A dependable and safe internet connection

To be successful in the role of a Remote Telephone Crisis Supporter, you need to be:


Problem solver




Good listener




Skills required:

Basic computer literacy (internet, email, data entry, navigation).

Verbal and written English communication skills.

It is not essential to have had any previous experience within a mental health work environment, nor is it essential to have had a lived experience of suicide. Lifeline WA is looking for people who are committed to helping others and who want to make a positive impact within their community. The Telephone Crisis Support training will equip you with all the necessary skills to ensure you’ll be confident and able to provide support to Lifeline’s callers in their time of emotional distress and crisis. You’ll need to undertake training, meet selection criteria and commit to a minimum of 4 hours per week.

Lifeline WA is extremely grateful to every person who offers up their time to serve the community in need. This is a very rewarding volunteer opportunity with fantastic benefits. Ample support will be provided in many areas including IT and wellbeing, while you are working from home.

What’s in it for you?

By becoming a Telephone Crisis Supporter for Lifeline WA, not only will you be making a difference to the lives of other Australians who use our services, but you’ll also be enriching your own life through the opportunity to:

Give back to your community.

Learn valued new skills.

Meet new people.

Become part of Lifeline’s fantastic community of crisis supporters.

Receive opportunities for further training and development.

Volunteer locally but know that you have a national impact.

Experience personal and professional growth.

Be exposed to potential career opportunities.

AND MOST OF ALL, know that you’re making a real difference to the lives of many Australians by helping to create safe and mentally healthy communities, free from suicide.

This is a great opportunity to become involved with a not-for-profit organisation that is dedicated to preventing suicide and driving inclusive, positive community change for everyone.

Training Course 1:


9.00am – 4.30pm

Every Friday 23rd July 2021 – 20th August 2021

Saturday and Sunday 1st and 2nd August 2021

Training Course 2:


6.00pm – 9.00pm

Every Monday and Wednesday 19th July 2021 – 21st August 2021

Saturday and Sunday 1st and 2nd August 2021 (9.00am – 4.30pm)

Training Course 3:


9.00am – 4.30pm daily

Monday 6th September 2021 - Friday 17th September 2021

Closing dates for applications for the intake of the Remote Telephone Crisis Supporters are:

Part-time courses - Monday 21st July 2021

Full-time course - Monday 9th August 2021.

We warmly welcome applications from Aboriginal and Torres Strait Islander peoples, and those with a lived experience of suicide. Lifeline WA values diversity and commitment to the equality of opportunity, and supports and encourages applications irrespective of sex, sexual orientation, gender identity, ethnicit