Parentline ACT is a free, confidential telephone counselling service for parents, families and carers in the ACT and surrounding area. Parentline ACT also receives calls Australia wide. Calls are answered by qualified counsellors who can help with information, support, psychoeducation and referrals. Mission To provide free, accessible and confidential support to the parenting community. To promote positive parenting practices. To build community capacity. To inform social policy about parenting issues. To facilitate excellence in counselling and support. Parentline provides induction training to new volunteers, and regular, monthly professional supervision to all staff members.