Job Description Summary

The Salvation Army ‘Doorways’ community support model engages people at their point of need in a holistic way that is missional, relational and professional. We provide support for those that need it most through financial and material emergency relief and casework which helps them to find long-term solutions.

The volunteer Doorways Support Assistant will be the first person a community member meets when they walk through the door. A smile and tidy area welcomes a community member into a place where they feel safe and accepted. Doorways Support Assistants act in all aspects of material aid emergency relief, offering refreshments, helping with the food pantry and also with the process of providing connection and support.

Key tasks and responsibilities

Doorways Support Assistants work across all site-based aspects of support which may include community connection, distribution of pre-allocated financial assistance, referral to other services, programs, activities and spiritual support.

A friendly smile and warm welcome will help community members relax and connect over a cup of tea or coffee, as the Doorways Support Assistant takes a genuine interest in the person and their wellbeing.

Volunteers in this role bring a good sense of practicality and organisation by assisting with receiving material aid items, restocking and food storage, administration of emergency relief vouchers and support the distribution of material assistance.

Time required Minimum of 7 hours / week or as agreed with manager.

Qualifications and skills

Your confidence and interest in meeting new people is essential for this role. Previous experience connecting with community members in a social setting or in customer service is desirable. Confidence with using computers may be required for administration tasks.